pgbey is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform.
Last Updated: 1 January 2026All personal and financial data transmitted through pgbey is protected by industry-standard 256-bit SSL encryption technology.
Your information is stored on secure servers with restricted access, regular security audits, and comprehensive backup protocols.
Identity verification data is collected solely for regulatory compliance, fraud prevention, and account security purposes.
pgbey will never sell, rent, or trade your personal information to unaffiliated third parties for marketing purposes.
You have the right to access, correct, export, or delete your personal data at any time by contacting our support team.
We use cookies to improve your experience. You can manage cookie preferences through your browser settings at any time.
1.1 pgbey ("we", "us", "our") operates an online gaming platform accessible at https://pgbey.cam serving Indonesian players with sports betting, live casino, and slot game entertainment. We recognize that privacy is a fundamental right and are committed to protecting the personal information of every player who uses our services.
1.2 This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how we protect it, and what rights you have regarding your information. This Policy applies to all users of the pgbey platform regardless of the device or method used to access our services.
1.3 By registering an account on pgbey, making a deposit, placing a bet, or otherwise using our platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you must not use the pgbey platform.
1.4 This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the platform and contain additional important provisions regarding liability, dispute resolution, and responsible gaming.
2.1 For the purposes of applicable data protection laws, pgbey is the data controller responsible for the personal information you provide when using the platform. pgbey operates under an international gaming license and is committed to compliance with internationally recognized data protection principles.
2.2 All questions, requests, or concerns regarding your personal data should be directed to our dedicated privacy team at [email protected] (plain text, not a clickable link) with the subject line "Privacy Inquiry – [Your Account Username]".
3.1 pgbey collects several categories of personal information necessary to provide gaming services, comply with legal obligations, and protect the security of our platform and users. The specific data we collect includes:
3.1.1 Account Registration Data
3.1.2 Identity Verification (KYC) Data
3.1.3 Financial Transaction Data
3.1.4 Gaming Activity Data
3.1.5 Technical and Usage Data
3.1.6 Communications Data
4.1 pgbey collects personal information through several channels:
5.1 pgbey processes your personal data for the following purposes:
5.1.1 Service Delivery
5.1.2 Legal and Regulatory Compliance
5.1.3 Platform Security and Integrity
5.1.4 Service Improvement and Analytics
5.1.5 Marketing and Communications
5.1.6 Responsible Gaming
6.1 pgbey processes your personal data under the following legal bases:
7.1 pgbey does not sell, rent, or trade your personal information to unaffiliated third parties for marketing purposes. We may share your data with the following categories of recipients strictly as necessary to operate the platform and comply with legal obligations:
7.1.1 Payment Service Providers
Your bank account details and transaction data are shared with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process deposits and withdrawals. These providers have their own privacy policies and security measures.
7.1.2 Identity Verification Services
KYC documents and identity information may be shared with third-party verification agencies to confirm your age, identity, and address. These agencies are contractually bound to maintain confidentiality and use data only for verification purposes.
7.1.3 Game Providers
Your gaming activity data (bets placed, game outcomes, session duration) is shared with licensed game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe) to deliver game content and ensure fair play. Game providers process data under their own privacy policies in compliance with their respective gaming licenses.
7.1.4 Fraud Prevention and Security Services
We may share limited data with fraud detection agencies and cybersecurity service providers to protect against unauthorized access, payment fraud, bonus abuse, and other security threats.
7.1.5 Legal and Regulatory Authorities
pgbey is obligated to disclose personal information to law enforcement, gaming regulators, tax authorities, and courts when required by law, court order, or regulatory directive. This includes cooperation with anti-money-laundering investigations and requests from Indonesian authorities.
7.1.6 Professional Advisors
We may share data with legal counsel, auditors, and consultants who assist with regulatory compliance, dispute resolution, and business operations under strict confidentiality obligations.
Third-Party Responsibility: When we share data with third parties, we require them to maintain appropriate security measures and use data only for the specified purposes. However, pgbey cannot be held responsible for the privacy practices of external organizations once data has been lawfully transferred.
8.1 pgbey retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements.
8.1.1 Active Accounts
While your account remains active, we retain all account data, transaction history, gaming activity, and communications to provide ongoing services and maintain account security.
8.1.2 Closed Accounts
After account closure (whether voluntary or by pgbey), we retain:
8.1.3 Technical Logs
Server logs, IP addresses, and device information are typically retained for 12 months for security monitoring and troubleshooting purposes.
8.2 Once the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with you as an individual.
9.1 pgbey employs industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. These measures include:
9.1.1 Encryption
9.1.2 Access Controls
9.1.3 Infrastructure Security
9.1.4 Personnel Security
9.2 While pgbey implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying us of any suspected unauthorized access to your account.
Security Best Practices: Use a strong, unique password for your pgbey account. Enable two-factor authentication if available. Never share your password with anyone, including pgbey staff. Be cautious of phishing emails that attempt to impersonate pgbey.
10.1 pgbey uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps the website remember your preferences and track your activity.
10.1.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functionality including login, account access, and transaction processing. Cannot be disabled. | Session or up to 30 days |
| Performance Cookies | Collect anonymous data on page load times, error rates, and feature usage to improve platform performance. | Up to 2 years |
| Functional Cookies | Remember your preferences such as language selection, time zone (WIB), and display settings. | Up to 1 year |
| Analytical Cookies | Track which pages you visit, how long you spend on each section, and navigation patterns to understand user behavior. | Up to 2 years |
| Marketing Cookies | Track your response to promotional campaigns and personalize bonus offers based on your gaming preferences. | Up to 90 days |
10.1.2 Managing Cookie Preferences
You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain features of the pgbey platform. Instructions for managing cookies in popular browsers:
10.1.3 Third-Party Analytics
pgbey may use third-party analytics services (such as Google Analytics) to analyze platform usage patterns. These services may set their own cookies and collect data according to their respective privacy policies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
11.1 pgbey respects your rights regarding your personal data. Depending on your jurisdiction, you may have the following rights:
11.1.1 Right of Access
You have the right to request a copy of all personal data pgbey holds about you. This includes account information, transaction history, KYC documents, and communications. To request your data, contact [email protected] with the subject line "Data Access Request – [Your Account Username]".
11.1.2 Right to Rectification
If any of your personal information is inaccurate or incomplete, you have the right to request correction. Most account details can be updated directly through your account settings. For KYC document updates, contact our support team.
11.1.3 Right to Erasure (Right to be Forgotten)
You may request deletion of your personal data in certain circumstances. However, this right is subject to legal and regulatory retention requirements (see Clause 8). If you close your account, non-essential data will be deleted in accordance with our retention schedule.
11.1.4 Right to Restrict Processing
You can request that pgbey limit how we process your data in specific situations, such as while disputing the accuracy of your information or objecting to processing.
11.1.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider where technically feasible.
11.1.6 Right to Object
You can object to processing of your personal data for direct marketing purposes at any time. To opt out of promotional emails, click the "Unsubscribe" link in any marketing email or update your communication preferences in your account settings.
11.1.7 Right to Withdraw Consent
Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
11.2 To exercise any of these rights, contact [email protected] with your request. We will respond within 30 days. In some cases, we may require additional identity verification to protect your privacy before fulfilling your request.
Important Note: Certain rights may be limited by legal obligations. For example, we cannot delete transaction records that must be retained for 7 years under anti-money-laundering regulations, even if you request erasure.
12.1 pgbey strictly enforces a minimum age requirement of 21 years for all users. Online gaming is an adult activity, and we do not knowingly collect personal information from, or market to, individuals under 21 years of age.
12.2 During account registration and KYC verification, we implement age-verification measures including identity document checks to prevent underage access. Any account found to be held by a person under 21 will be immediately suspended, all funds forfeited, and the account permanently closed.
12.3 If you believe a minor has provided personal information to pgbey or has accessed the platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.
13.1 pgbey operates under an international gaming license and may transfer your personal data to servers located outside Indonesia for processing and storage. These transfers are conducted in accordance with applicable data protection laws and subject to appropriate safeguards.
13.2 When transferring data internationally, pgbey ensures that:
13.3 By using the pgbey platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Indonesia as necessary to provide gaming services.
14.1 pgbey reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via:
14.2 The "Last Updated" date at the top of this page indicates when the most recent version was published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14.3 Your continued use of the pgbey platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must close your account and cease using the platform before the effective date.
15.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or pgbey's data practices, please contact our privacy team:
Email: [email protected] (plain text — not a clickable link)
Subject Line: "Privacy Inquiry – [Your Account Username]"
Response Time: We aim to respond to all privacy inquiries within 72 hours.
15.2 For formal complaints regarding data protection, Indonesian residents may also contact the relevant Indonesian data protection authority. pgbey is committed to working cooperatively with data protection authorities to resolve any privacy concerns.
pgbey is committed to transparency and protecting your personal information. If you have questions about how we handle your data, our support team is here to help 24/7.
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