❓ pgbey FAQ

pgbey requires a government-issued Indonesian KTP (Kartu Tanda Penduduk), passport, or driving licence to complete KYC identity verification. You will also need a proof-of-address document dated within the last three months — a bank statement from BCA, BRI, BNI, or Mandiri, or a recent utility bill works well. Upload clear, unedited photographs or scans via your account settings. Most KYC reviews are completed within 24 hours.

No. pgbey strictly enforces a one-account-per-player policy. Each player may hold only one active account, linked to a unique email address, mobile number, and verified identity. Operating multiple accounts — whether under the same identity or different names — is a serious breach of our Terms & Conditions and may result in permanent account closure and forfeiture of all associated funds.

On the pgbey login page, click "Forgot Password" and enter the email address linked to your account. A secure password-reset link will be sent within a few minutes. If the email does not arrive, check your spam or junk folder. The reset link expires after 30 minutes for security reasons. If you continue to have trouble, contact our 24/7 support team at [email protected].

To permanently close your pgbey account, contact our support team at [email protected] with the subject line "Account Closure Request" from your registered email address. Ensure your remaining balance has been fully withdrawn before submitting the request. Our team will process the closure within 72 hours and send a confirmation email. Note that if gambling is the reason for closing, we recommend activating self-exclusion instead.

The minimum deposit on pgbey is Rp 25.000 for e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. For local bank transfers — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata — the minimum deposit is Rp 50.000. There is no maximum deposit limit on standard accounts, though VIP accounts may have higher processing priority for large transfers.

The minimum withdrawal amount to a Mandiri bank account on pgbey is Rp 100.000. Withdrawals are processed to the same bank account name that matches your verified pgbey identity — third-party withdrawals are not permitted. Most Mandiri withdrawals are completed within 15 minutes during business hours. Withdrawals submitted after 9 PM WIB may be processed the following morning.

pgbey does not charge any platform fees on standard deposits or withdrawals. Your bank or e-wallet provider (BCA, BRI, OVO, DANA, GoPay, etc.) may apply their own interbank transfer charges depending on your account type and transfer method. We recommend checking your bank's fee schedule for outgoing transfers. pgbey absorbs its own processing costs so that your full amount is credited or received.

Yes. pgbey accepts deposits from all major Indonesian e-wallets including GoPay, ShopeePay, OVO, DANA, and LinkAja. E-wallet deposits are instant and require no bank account — just your registered mobile number linked to the wallet. The minimum e-wallet deposit is Rp 25.000. To deposit, select your preferred e-wallet from the cashier page and follow the QR or transfer instructions provided.

Withdrawal processing times on pgbey vary by method. E-wallet withdrawals (OVO, DANA, GoPay) are typically completed within 5 to 15 minutes. Local bank transfers (BCA, BRI, BNI, Mandiri) usually take between 15 minutes and 2 hours during operational hours. First-time withdrawals may take slightly longer as pgbey completes a mandatory security review on new withdrawal accounts. All times are in WIB (Western Indonesia Time, UTC+7).

Mix parlay (an accumulator bet combining multiple match selections into a single wager) on pgbey allows you to combine two or more match outcomes across different games or leagues. All selections must win for the bet to pay out. The odds for each selection are multiplied together, meaning mix parlay delivers significantly higher potential returns than single bets — but also higher risk. A minimum of two selections is required; pgbey supports up to 10 legs per mix parlay slip.

Yes. pgbey offers togel (Indonesia's traditional numbers lottery), one of the most popular wagering formats among Indonesian players. Available markets include Singapore (SGP), Hong Kong (HKG), Sydney, and several regional Indonesian draw formats. You can place 2D, 3D, and 4D bets, as well as combination and plug variants. Draws run multiple times daily, and results are published in real time on the pgbey platform. Minimum bet starts at Rp 1.000 per line.

pgbey provides live sabung ayam (traditional cockfighting) betting streamed in real time from licensed arenas. Players can place Meron (the favored rooster) or Wala (the underdog) bets, along with draw (FTD) selections. Matches run continuously throughout the day with results settled within minutes. Sabung ayam is one of the fastest-paced live wagering formats on pgbey, with minimum bets starting from Rp 10.000 per match.

pgbey hosts hundreds of slot gacor (high-payout slot) titles from leading providers including Pragmatic Play, Microgaming, NetEnt, Pocket Games Soft (PG Soft), and Spribe. RTP (return-to-player) percentages vary by game but typically range between 94% and 97%. Each game's RTP is displayed on its information page. pgbey uses certified random number generator (RNG) technology audited by independent testing laboratories, ensuring provably fair outcomes on every spin.

Yes. pgbey's platform is fully optimized for mobile play on both Android and iOS devices — no app download is required. Open your mobile browser, navigate to pgbey.cam, and log in normally. All live casino games from Evolution Gaming, including live baccarat, roulette, blackjack, and game shows, stream in HD directly in your browser. For the best mobile experience, we recommend a stable 4G or WiFi connection.

A wagering requirement (also called a rollover or turnover requirement) specifies the total betting volume you must complete before bonus funds become withdrawable. For example, a Rp 100.000 bonus with a 5x requirement means you must place a cumulative total of Rp 500.000 in bets before withdrawal is unlocked. At pgbey, wagering progress is tracked in real time in your account dashboard. Different game types may contribute different percentages toward the requirement.

Yes. pgbey runs regular cashback and rebate promotions across sports betting, live casino, and slot game categories. Cashback is calculated as a percentage of your net losses over a defined period and is credited directly to your main wallet — not as a restricted bonus. Rebate rates and calculation periods vary by promotion. Check the active promotions section of your pgbey account for the latest cashback offers available to Indonesian players.

pgbey's VIP program rewards loyal players with escalating benefits across multiple tiers. As you accumulate points through wagering activity, you progress through Bronze, Silver, Gold, Platinum, and Diamond levels. Higher tiers unlock faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive reload bonuses, and invitations to VIP events. VIP status is reviewed monthly based on your wagering volume and overall account activity.

The minimum age to register and play on pgbey is 21 years. This is a strict, non-negotiable requirement. Age is verified during the KYC process using government-issued ID. Any account found to belong to a person under 21 will be immediately and permanently closed, with all funds subject to forfeiture. If you are a parent concerned that a minor has accessed pgbey, contact [email protected] immediately.

pgbey provides a full suite of responsible gaming tools accessible via Account Settings > Responsible Gaming. You can set daily, weekly, or monthly deposit limits, loss limits, session time caps, and reality check reminders — all taking effect immediately. Self-exclusion locks your account for a minimum of 6 months, up to a permanent lifetime ban. If you need immediate assistance, contact [email protected] with the subject line "Responsible Gaming Support" and an agent will respond within 15 minutes.

pgbey customer support is available 24 hours a day, 7 days a week — including Indonesian public holidays such as Idul Fitri and Indonesian Independence Day (17 August). You can reach our team via live chat directly on the pgbey platform, or by email at [email protected]. Our agents are fluent in Indonesian and English. For responsible gaming concerns, identity issues, or urgent account matters, email is recommended as it creates a documented record of your inquiry.